betj9 Privacy Policy — How We Protect Your Data

01About This Privacy Policy

This Privacy Policy describes how betj9 ("betj9", "we", "us", "our") collects, uses, stores and protects personal information provided by players ("you", "your") when using the betj9 website at betj9.vip and the betj9 Android application (collectively referred to as "the Platform").

By registering an account on betj9, making a deposit, or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the betj9 Terms and Conditions, which together form the complete agreement governing your relationship with betj9.

betj9 is committed to handling your personal data responsibly. We collect only what we genuinely need, use it only for the purposes stated in this Policy, and take reasonable technical and organisational measures to keep it secure. If you have any questions about how your data is handled, the contact details at the end of this Policy will get you to the right team.

02What Personal Information We Collect

betj9 collects personal information in several ways — directly from you when you register and use the Platform, automatically when you interact with the site or app, and from third-party services involved in payment processing and identity verification. Here is a breakdown of the categories of data we collect:

03How We Use Your Personal Information

betj9 uses the personal data we collect for specific, legitimate purposes directly related to operating the Platform and serving you as a player. We do not use your data for purposes beyond what is described here without your consent.

• Account Operation: To create and manage your betj9 account, verify your identity, process PKR deposits and withdrawals, and maintain your transaction history.
• Service Delivery: To provide access to sports betting on cricket, PSL, T20 matches, football and esports, as well as casino games, slots and live casino features.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, duplicate accounts, bonus abuse, and unauthorised access to your account.
• Customer Support: To respond to your queries, resolve disputes, process responsible gaming requests such as deposit limits and self-exclusion, and handle account-related complaints.
• Legal & Compliance: To meet identity verification obligations, maintain financial transaction records for the required retention period, and respond to lawful requests from relevant authorities.
• Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve the Platform's performance, game library, and user experience for Pakistan players.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates — only if you have opted in to receive such communications. You can opt out at any time.

betj9 does not use automated decision-making that produces legal or similarly significant effects on your account without human review. If an automated system flags your account for review, a betj9 team member will assess the situation before any action is taken.

04Payment Data and PKR Transactions

Because betj9 processes all transactions in PKR and supports Pakistan-specific payment methods including JazzCash, Easypaisa, Raast, bank transfer (IBFT) and debit/credit cards, payment-related data handling deserves its own explanation.

• When you make a deposit via JazzCash or Easypaisa, betj9 receives a transaction confirmation including the sender's registered name and transaction reference number. betj9 does not receive or store your JazzCash or Easypaisa PIN or password.
• For bank transfers, betj9 receives the account holder name and IBAN associated with the transfer. This is used to verify that the payment originates from an account in your own name, as required by our Terms and Conditions.
• Card payment data, where applicable, is processed through a PCI-DSS compliant payment gateway. betj9 does not store full card numbers, CVV codes or expiry dates on its own servers.
• Payment data is retained for the period required to process withdrawals, handle disputes, and comply with financial record-keeping obligations. This is typically a minimum of five years from the date of the transaction.
• If you request a withdrawal, your payment method details are used solely to return funds to the account or wallet registered in your name. betj9 does not use payment data for marketing purposes.

05Cookies and Tracking Technologies

betj9 uses cookies and similar tracking technologies on the website to provide a functional, secure and improved browsing experience. A cookie is a small text file stored on your device that helps the Platform recognise you across sessions and remember your preferences.

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during a visit. Without these, the Platform cannot operate properly.
• Functional Cookies: Remember your language preferences, region settings, and Platform display preferences to provide a more consistent experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform — which pages are most visited, how long sessions last, and where players exit. This data is used in aggregate to improve the Platform. No individual player is identified through analytics data.
• Security Cookies: Help betj9 detect unusual login patterns, prevent cross-site request forgery (CSRF) attacks, and identify potentially fraudulent sessions.

betj9 does not use third-party advertising cookies or tracking pixels from social media platforms. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the Platform normally.

The betj9 Android app uses equivalent device-level analytics and session management technologies in place of browser cookies. These function in the same way and are subject to the same data handling principles described here.

06Sharing Your Personal Data

betj9 does not sell, rent or trade your personal information to any third party for marketing, advertising or commercial purposes. Your data may be shared in the following limited and controlled circumstances:

• Payment Processors: When you make a deposit or request a withdrawal, the necessary payment details are shared with the relevant payment gateway (such as JazzCash, Easypaisa or Raast infrastructure) to complete the transaction. These processors handle data only for the purpose of processing the transaction.
• Identity Verification Services: Where betj9 uses a third-party KYC service to verify CNIC documents or confirm identity, the minimum necessary information is shared with that provider. These services are bound by confidentiality obligations.
• Game Providers: Casino and slot games on betj9 are provided by third-party game studios. When you play these games, basic session data — such as a player session token — is shared with the game provider to run the game. The game provider does not receive your full name, CNIC or payment details.
• Legal Obligations: betj9 may disclose personal data if required to do so by applicable law, court order, or in response to a lawful request from a relevant authority. In such cases, betj9 will only disclose the minimum data required to comply with the request.
• Business Transfers: In the event that betj9 undergoes a merger, acquisition or asset transfer, player data may form part of the transferred assets. In such a scenario, betj9 will notify affected players and the successor entity will be bound by the same privacy commitments described in this Policy.

07How Long We Keep Your Data

betj9 retains personal data only for as long as it is needed for the purposes described in this Policy, or as required by applicable legal and financial record-keeping obligations. Here is a general guide to our retention periods:

• Active Account Data: Retained for the duration of your account being active on the Platform. This includes your registration details, transaction history and betting records.
• Financial Transaction Records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practice.
• Identity Verification Documents: CNIC copies and KYC documents submitted for verification are retained for a minimum of five years following account closure or the date the document was submitted, whichever is later.
• Closed Accounts: Following voluntary or involuntary account closure, core account data and transaction records are retained for up to five years. After this period, data is either deleted or anonymised so it can no longer be linked to you personally.
• Support Communications: Customer support chat logs and email correspondence are retained for two years from the date of the interaction, after which they are deleted.
• Analytics Data: Aggregated and anonymised usage data collected via cookies and app analytics does not have a fixed deletion schedule as it is not linked to any individual player.

When data is no longer needed and the retention period has expired, betj9 securely deletes or anonymises it so it can no longer identify you. Secure deletion procedures are applied to both digital records and any physical documents that may have been held.

08Security Measures

betj9 takes the security of your personal data seriously and applies a range of technical and organisational measures designed to protect against unauthorised access, accidental loss, alteration or disclosure. While no system can guarantee absolute security, betj9 maintains the following protections:

• All data transmitted between your device and betj9 servers is protected using TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser address bar when using the betj9 website.
• Sensitive account data including passwords is stored using one-way hashing. betj9 staff cannot view your password — only you know it.
• Access to player data within betj9's internal systems is restricted on a need-to-know basis. Not all staff members have access to all categories of player data.
• Payment processing is handled through PCI-DSS compliant gateways. betj9 systems do not store raw card or mobile wallet authentication credentials.
• betj9 monitors account activity for suspicious patterns including unusual login locations, rapid balance movements, and abnormal betting behaviour that may indicate account compromise or fraud.
• Regular internal reviews of data handling procedures are conducted to identify and address potential vulnerabilities in how player data is stored and accessed.

09Your Privacy Rights

betj9 respects your right to understand and control how your personal data is used. As a betj9 player, you have the following rights in relation to your personal information:

• Right of Access: You can request a copy of the personal data betj9 holds about you at any time. betj9 will provide this within a reasonable timeframe following identity verification.
• Right to Correction: If any personal information held by betj9 is inaccurate or out of date, you can request that it be corrected. Basic account details such as your contact number can often be updated directly in your account settings.
• Right to Deletion: You can request that betj9 delete your personal data. Deletion requests will be fulfilled where there is no legal or operational reason to retain the data. Note that financial transaction records and KYC documents may be retained for the legally required period even following a deletion request.
• Right to Restrict Processing: In certain circumstances, such as where you contest the accuracy of data we hold, you can request that betj9 temporarily restrict how your data is used while the matter is reviewed.
• Right to Withdraw Consent: Where betj9 processes your data on the basis of your consent — such as for marketing communications — you can withdraw that consent at any time without affecting prior processing.
• Right to Complain: If you are not satisfied with how betj9 has handled your personal data, you have the right to raise a complaint directly with betj9's support team in the first instance. betj9 will investigate and respond to all legitimate data-related complaints.

To exercise any of the above rights, contact betj9 support through the in-platform live chat or by writing to the support email address listed in the Contact section of this Policy. betj9 may need to verify your identity before processing a data rights request, to ensure that data is not disclosed to the wrong person.

10Children's Privacy — 18+ Only

betj9 is strictly an adult platform. The Platform is not intended for, marketed to, or designed to attract anyone under 18 years of age. betj9 does not knowingly collect, store or process personal data from individuals under 18.

If betj9 discovers or reasonably suspects that a registered account belongs to a person under 18 years of age, that account will be suspended immediately, any associated balance will be withheld pending investigation, and all personal data associated with the account will be handled in accordance with this Policy. The account will be permanently closed and the data deleted once the investigation is concluded, unless legal retention obligations apply.

If you are a parent or guardian and you believe that a child under 18 has registered an account on betj9 or provided personal information through the Platform, please contact betj9 support as soon as possible. betj9 will take prompt action to address the situation.

11Marketing and Promotional Communications

betj9 may send promotional messages, bonus offers, cricket season promotions, PSL special offers, and Platform update notifications to players who have opted in to receive such communications. Marketing messages are sent via the registered mobile number or email address on your betj9 account, or through in-app push notifications on the betj9 Android app.

• Marketing communications are always opt-in. betj9 will not send promotional messages to players who have not agreed to receive them.
• You can update your notification and marketing preferences at any time from your betj9 account settings, or by contacting betj9 support and requesting to be removed from marketing communications.
• Opting out of marketing communications does not affect your ability to use the Platform, place bets, or access any feature of betj9. It only stops promotional messages from being sent to you.
• Transactional messages — such as deposit confirmations, withdrawal notifications, and account security alerts — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are essential to the operation of your account.
• betj9 does not use your data for targeted advertising on third-party platforms or social media networks.

12Changes to This Privacy Policy

betj9 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or updates to relevant legal requirements. When changes are made, the updated Policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how your data is used, betj9 will provide notice through the Platform or via your registered contact details before the changes take effect. For minor or administrative updates, the revised Policy will be published without individual notification.

Your continued use of betj9 after an updated Privacy Policy has been published constitutes your acknowledgement of the changes. If you do not agree with any changes, please contact support to discuss your options, including voluntary account closure.

The most current version of this Privacy Policy is always available at betj9.vip/privacy-policy. We recommend reviewing it periodically, especially if you are an active betj9 player.

13Contact and Data Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the way betj9 handles your personal data, our support team is available through the following channels:

• Live Chat: Available directly within the betj9 Platform and Android app. This is the fastest way to get a response for account-related queries including data access requests.
• Support Email: [email protected] — for written privacy requests, data deletion requests, or formal data-related complaints. Please include your registered mobile number (without sharing sensitive account credentials) so we can locate your account.

betj9 aims to respond to all privacy-related queries within 5 business days. For data access or deletion requests that require internal review, the process may take up to 30 days from the date of the request. betj9 will keep you informed of progress on your request throughout the process.

For self-exclusion and responsible gaming requests, the fastest route is always the self-exclusion tool in your account settings — this activates immediately without needing to wait for a support response. Full details are on the Responsible Gaming page.